Effective and last updated: 6 October 2026

Privacy Policy

This policy explains how Black & White Studio (“we”, “us”) handles information when you use the ShopPilot Android app, website and related support services (the “Service”).

Quick summary

ShopPilot is offline-first. Core shop records are stored on your device. Online services are used for account access, configuration, optional backup/sync, advertising, analytics, crash reporting and support. We do not sell your personal information.

1. Information handled
2. How it is used
3. Storage and backup
4. Service providers
5. Permissions
6. Retention and deletion
7. Your choices
8. Contact

1. Information we handle

Account and profile

• Google account details supplied during sign-in, such as name, email address and profile image.
• Profile details you submit, such as name, phone number and configurable profile fields.
• Subscription or one-time purchase status supplied by Google Play; we do not receive full payment-card details.

Business information

Information you enter may include shops, branches, products, images, barcodes, inventory, customers, suppliers, sales, purchases, returns, payments, accounts, expenses, loyalty and reports. This can include third-party personal information, such as a customer’s name or phone number. You are responsible for having an appropriate basis to collect and use that information.

Technical and usage information

• App version, device and operating-system information, identifiers, feature interactions and diagnostic events.
• Crash reports, performance data and approximate usage statistics.
• Advertising identifiers and ad interaction data when ads are enabled, subject to your device and consent settings.
• Configuration and operational counters needed for feature availability, plan limits, updates and reliability.

2. How information is used

• Provide POS, inventory, accounts, reporting, backup and support features.
• Authenticate accounts and protect sessions.
• Remember preferences such as language, theme, currency and time zone.
• Maintain, secure and improve the Service; diagnose crashes and prevent abuse.
• Show and measure ads in the free version and verify ad-free purchases.
• Communicate service, support, policy and update notices.

3. Local storage, backup and sync

Core business records are stored in the app’s private database on your Android device. If you uninstall the app or lose the device without a usable backup, that local data may be lost.

When you choose file backup/export, data is sent to the destination you select. If you authorize Google Drive backup, ShopPilot uploads a backup to the app-private area of your Google Drive and can download it for restoration. Google processes that data under its own terms. If a branch/cloud-sync feature is enabled and you choose to use it, applicable business records may be transmitted securely to our service to provide that functionality. The app should not be treated as an accounting archive; keep independent backups.

4. Third-party services and disclosures

We use service providers only as needed to operate the Service. These may include Google Sign-In, Google Drive, Google Play Billing, Firebase Remote Config, Firebase Analytics, Firebase Crashlytics and Google AdMob. Their processing is governed by their policies and your Google/device settings. We may also disclose information when required by law, to protect users or the Service, or as part of a business transfer with appropriate safeguards. We do not sell personal information.

5. App permissions

• Camera: scan barcodes/QR codes and, when requested, capture product images.
• Bluetooth: discover, pair with and print receipts to a thermal printer you select.
• Photos/files: select images and create, import, save or share invoices, reports and backups.
• Internet: sign-in, ads, configuration, updates, optional backup/sync and support.
• Notifications: show reminders and operational alerts, where enabled.
• Google Drive authorization: access the app-private backup area after your consent.

Permissions can be managed in Android settings, although disabling one may prevent its related feature from working.

6. Retention, security and deletion

Local records remain until you delete them, clear app data or uninstall. Drive backups remain until replaced or deleted through the relevant Google account controls. Account, purchase, analytics and diagnostic information is retained only as reasonably needed for the purposes above, legal obligations and dispute prevention. We use reasonable technical and organizational safeguards, including HTTPS for network traffic, but no system is completely secure.

To request deletion of server-held account data, email info@blacknwhitestudio.com from the account email and include “ShopPilot data deletion request.” Deleting server data does not automatically remove local records or files in your Google Drive; remove those separately.

7. Your choices and rights

Depending on where you live, you may have rights to access, correct, delete, restrict or obtain a copy of personal information. You can manage ads and identifiers through Android/Google settings, decline optional Drive access, disable optional backup/sync, and purchase ad-free access where available. You may withdraw consent where consent is the basis of processing.

8. Children

ShopPilot is a business tool intended for adults and is not directed to children under 13 or the applicable minimum age in their country.

9. International processing and changes

Service providers may process information in countries other than yours, with protections required by applicable law. We may revise this policy as the app changes. The updated date above will change, and material changes may also be announced in the app.

10. Contact

Black & White Studio
Dhaka, Bangladesh
info@blacknwhitestudio.com
+880 1945 936934

Questions about a third party’s records entered by a shop should normally be directed first to that shop, which controls why those records were collected.